Refunds
If it isn't right, say so.
The short version: thirty days from the day you bought it, for any reason at all. No form, no phone call, and nobody asking you to reconsider.
Thirty days, whatever the reason
Full refund within thirty days of purchase. You don't need to have a reason, and you don't need to explain the one you have.
The money goes back to whoever paid — so for a gift, that's you, not the person you bought it for.
After thirty days the journey is yours for the window you bought. If something has genuinely gone wrong, write to us anyway — this is a policy, not a wall.
How to ask
Write to help@namesake.alora.tech from the address you bought with, and say which purchase. That's all we need.
Refunds go back to the original card. Your bank usually takes a few days longer than we do.
Still deciding? The questions page covers what this is and what it isn't.