If it isn't right, say so.

Full refund within fourteen days of purchase. You don't need to have a reason, and you don't need to explain the one you have.

The money goes back to whoever paid — so for a gift, that's you, not the person you bought it for.

After fourteen days the journey is yours for the window you bought. If something has genuinely gone wrong, write to us anyway — this is a policy, not a wall.

Refundable in full until the box is posted. Once it's on its way we can't recall it, but the journey inside it still follows the rule above — within fourteen days, that part is refundable whether or not the box has gone.

An engraved rattle, an embroidered blanket, a framed print: refundable right up until it's made, which only happens once the name is settled. After that it can't be — it has their name on it, and there is nobody else it could go to.

Refundable within fourteen days, as long as the time you bought hasn't already been used.

Write to help@namesake.alora.tech from the address you bought with, and say which purchase. That's all we need.

Refunds go back to the original card. Your bank usually takes a few days longer than we do.